Horrible experience

Ordered something through the app, to be picked up at Yorkdale mall the same day. I thought it would be convenient (it would be waiting for me to just pick up). Boy was that wrong. I went to the store later in the day, but my order wasnt ready. Something happened and they couldnt fulfill the order and didnt know why. Store mgr smiled and did nothing. Went home empty handed. Seven hours later, same story - Apple doesnt know why it didnt get fulfilled. I just cancelled my order. What a waste of time and energy. A simple (expensive) purchase turned into an utter failure to deliver on its customer promise. This App is useless, and Apple has let me down.

TorontoRD about Apple Store, v4.0.1